Terms & Conditions Policy

Padel Out
1 Mercer Street
Preston
PR1 4LQ
United Kingdom

General support: support@padelout.co.uk

Padel Out provides padel facilities and related services, including padel courts, a gym, Pilates, junior activities, events and tournaments, and a café. Padel Out may introduce additional services and facilities from time to time.

Padel Out is generally intended to operate seven days a week from 6:00 AM to 12:00 AM (midnight).

Opening hours may vary because of public holidays, maintenance, repairs, private events, emergencies, operational requirements or other circumstances.

Court, class, gym, café and other facility availability is subject to bookings, capacity and operational availability. Opening during particular hours does not guarantee that every service or facility will be available throughout those hours.

The café, sauna, steam room and other facilities or services described as forthcoming will become available only when Padel Out confirms that they are operational.

Padel Out currently provides 9 panoramic padel courts.

Padel court bookings are made through Playtomic. Customers are responsible for reviewing the booking details, price, cancellation conditions and other applicable terms displayed when making the booking.

Current court prices are displayed through the applicable booking system and may change from time to time.

Each court booking is limited to a maximum of 4 players, unless Padel Out expressly permits otherwise.

The person making a booking is responsible for the booking and for ensuring that everyone in their group complies with these Terms and Padel Out’s rules.

3.1 Booking Times

Customers should arrive in sufficient time to prepare for their session.

If a customer arrives late, the booking will still finish at the originally booked end time. Late arrival does not entitle the customer to extend the booking or receive additional playing time.

3.2 Cancellations and Refunds

Padel court booking cancellations and refunds are subject to the cancellation policy applicable to the booking through Playtomic and/or Padel Out.

Playtomic currently provides that the club’s cancellation policy determines whether a reservation can be cancelled and refunded. Customers should therefore review the cancellation conditions shown when making their booking.

Where Playtomic processes a refund, the timing and method of the refund may be determined by Playtomic and the relevant payment provider.

3.3 Booking Changes and Transfers

Requests to change a Padel booking should normally be made through Playtomic where the platform permits the change.

A booking may not be transferred to another person without Padel Out’s approval.

Padel Out may impose reasonable restrictions on excessive, fraudulent, abusive or otherwise improper booking activity.

3.4 No-Shows

No-shows are subject to the applicable Playtomic and/or Padel Out no-show policy.

Customers must:

• Wear appropriate sports clothing.
• Wear suitable, proper non-marking court shoes.
• Follow reasonable instructions given by Padel Out staff.
• Treat staff, other customers and players respectfully.
• Use courts and equipment only for their intended purpose.
• Avoid behaviour that is abusive, threatening, discriminatory, disruptive or unsafe.
• Not damage courts, glass, fencing, nets, equipment or other property.
• Not bring food or drinks onto the courts.
• Comply with Padel Out’s current rules concerning smoking, vaping and alcohol.
• Ensure that children are appropriately supervised unless they are participating in a scheduled supervised junior activity.

Padel Out may ask a customer to leave the premises where reasonably necessary for safety, serious misconduct, legal requirements or protection of customers, staff or property.

The gym is available on a walk-in basis, subject to capacity and operating conditions.

Gym access is:

• Free for Padel Out Club Members; and
• Available to non-members subject to the applicable day/session fee.

A gym induction is required before a customer’s first use of the gym. The induction is free.

After completing the induction, customers must:

• Follow equipment instructions and staff guidance;
• Use equipment only for its intended purpose;
• Wear suitable sports clothing;
• Use the gym safely and responsibly; and
• Report accidents, injuries or unsafe conditions to staff as soon as reasonably possible.

Customers are responsible for considering whether they are physically able to participate in gym and other physical activities.

Nothing in these Terms excludes or limits any liability or legal responsibility that Padel Out cannot lawfully exclude or limit.

Pilates sessions require advance booking.

Pilates bookings are made and administered through Momence, subject to the applicable Momence and Padel Out booking, cancellation and refund conditions.

Where a cancellation or refund is controlled by Momence, the applicable Momence policy will apply.

Specific Pilates sessions may have their own participation, capacity or eligibility requirements.

Padel Out offers a Club Membership currently priced at £30 per month.

Membership includes the following benefits, subject to availability and applicable conditions:

• Free gym access;
• Free sauna access once the sauna facility is operational;
• Free steam room access once the steam room facility is operational;
• 10% discount on café food and drinks once the café is operational;
• 10% discount on Pilates sessions;
• Free racket rental, subject to availability; and
• Ability to make bookings up to 21 days in advance.

Membership does not provide free court bookings or a discount on standard court booking prices. Members pay the applicable court booking price.

Membership payments are automatically recurring through Playtomic.

7.1 Membership Cancellation

Membership cancellation is subject to the applicable Playtomic membership/cancellation process and terms.

Where a member cancels, their membership benefits will generally remain available until the end of the current paid membership period/renewal date, unless the membership is suspended or terminated earlier in accordance with these Terms or the applicable platform rules.

7.2 Membership Changes

Padel Out may reasonably change, replace, suspend or introduce membership benefits from time to time, particularly where facilities or services change.

Where appropriate, Padel Out will provide reasonable notice of material changes.

If membership pricing changes, Padel Out will provide reasonable advance notice before the new price applies.

Padel Out may suspend or terminate membership in cases of serious or repeated misconduct, non-compliance with these Terms, misuse of facilities, fraud or other serious circumstances, subject to applicable law.

Club Members are entitled to free racket rental, subject to availability.

Non-members may rent a racket for £3.00 per racket, plus applicable VAT.

Rackets remain the property of Padel Out unless otherwise expressly agreed.

Customers are responsible for rented rackets while they are in their possession.

If a rented racket is lost or damaged beyond reasonable wear and tear, the customer may be required to pay the reasonable full replacement cost.

Racket rental is subject to availability and Padel Out may impose reasonable rental limits.

Padel Out provides junior padel coaching and children’s activities.

A parent or legal guardian must provide any required consent for a child to participate.

Outside a scheduled supervised junior coaching session or other supervised children’s activity, the parent or guardian remains responsible for the child.

During a scheduled supervised junior coaching session, the child is under the supervision of the relevant Padel Out coaching staff for the duration of that session.

Junior coaching bookings, cancellations and refunds are subject to the applicable Playtomic policy and any specific conditions for the activity.

Padel Out may organise tournaments, competitions, social events and other special events.

Each event may have its own:

• Entry requirements;
• Price;
• Booking conditions;
• Cancellation and refund conditions;
• Capacity limits;
• Age or skill requirements;
• Rules of play;
• Prize or reward arrangements; and
• Other event-specific terms.

Event-specific terms will apply in addition to these Terms.

Padel Out may refuse or restrict participation where a person does not meet applicable eligibility, capacity, safety, age, skill-level or other event requirements.

The standard Padel Out conduct and safety rules also apply during events.

If Padel Out cancels or significantly changes an event, it may provide an appropriate refund, alternative arrangement or other remedy depending on the circumstances and the applicable event terms.

Where prizes or other rewards are offered, the applicable details and conditions will be communicated for the relevant event.

The Padel Out café is intended to provide food and drinks when operational.

Café menu items are subject to availability and may change.

Prices displayed on the applicable menu or at the point of purchase will apply.

Café payments may be made by cash, card and contactless payment methods accepted by Padel Out.

Customers should inform café staff of any food allergy or intolerance before ordering.

Although Padel Out will take reasonable care regarding allergen information, food may be prepared in an environment where other allergens are present. Padel Out therefore cannot guarantee that food is completely free from traces of allergens.

Café seating is subject to availability and is not guaranteed unless specifically reserved.

Customers must not bring outside food or drinks into the café unless Padel Out expressly permits this.

Where a genuine error or defective food/drink item occurs, Padel Out may provide an appropriate refund or replacement. Customers will not generally receive a refund simply because they have changed their mind, subject always to their statutory rights.

Padel Out may operate a marketplace for the sale of products including:

• Padel rackets;
• Padel balls;
• Clothing and apparel;
• Shoes; and
• Accessories.

Marketplace products may be new or used.

Used products will be clearly identified as used and their condition will be described before purchase.

Customers are encouraged to inspect marketplace products, particularly used products, before completing their purchase.

Prices vary according to the product and, where applicable, its condition. The price displayed at the time of purchase applies.

Marketplace products are available on a first-come, first-served basis and are not reserved unless Padel Out expressly agrees otherwise.

12.1 Marketplace Payment and Collection

Marketplace purchases are paid for by card or contactless payment at Padel Out when the customer collects the product.

Marketplace purchases are collection-only. Padel Out does not currently provide delivery for marketplace purchases.

Ownership of a marketplace product passes to the customer once the product has been fully paid for and collected.

Customers should collect purchased products within the reasonable collection period communicated by Padel Out. If an item remains uncollected, Padel Out may contact the customer to arrange collection and may take reasonable steps in relation to the item after providing appropriate notice.

12.2 Marketplace Returns and Faulty Products

Marketplace returns are subject to the return terms stated for the particular product or purchase.

Where a return period applies, it will be communicated to the customer.

Nothing in these Terms affects statutory consumer rights.

If a product is faulty, defective, not as described or otherwise does not meet applicable legal requirements, Padel Out will provide an appropriate remedy, which may include repair, replacement or refund as required by applicable law.

Customers are responsible for their own personal belongings.

Where lockers or designated storage facilities are provided, customers use them at their own risk.

Customers should not leave valuable or unnecessary items unattended.

Lockers should be emptied after the customer’s visit or session.

Customers must not store illegal, dangerous, flammable or otherwise inappropriate items in lockers or anywhere else on the premises.

Padel Out is not responsible for loss, theft or damage to personal belongings except to the extent that such responsibility cannot lawfully be excluded.

Property found on the premises may be retained by Padel Out for a reasonable period.

Where reasonable efforts to reunite lost property with its owner are unsuccessful, Padel Out may dispose of, donate or otherwise deal with the property in an appropriate manner.

Customers participate in Padel, Pilates, gym activities and other physical activities based on their own assessment of their physical ability and suitability to participate.

Customers should seek appropriate medical advice where they have concerns about their ability to participate.

Customers must follow reasonable safety instructions given by Padel Out staff.

Any accident, injury or safety incident should be reported to Padel Out staff as soon as reasonably possible.

Trained first-aid personnel may be available on site. Where necessary, customers should seek appropriate emergency or medical assistance.

Customers must follow Padel Out’s emergency procedures and all reasonable instructions from staff during an emergency.

Customers must promptly leave the premises using designated emergency exits where instructed to do so.

Customers must not interfere with emergency equipment, alarms, exits or safety systems.

Customers are responsible for damage caused by them or members of their booking group through misuse, negligence, deliberate conduct or failure to follow reasonable instructions.

This includes damage to:

• Padel courts;
• Glass panels;
• Fencing;
• Nets;
• Gym equipment;
• Furniture;
• Café property;
• Rental equipment; and
• Other Padel Out property.

Where legally appropriate, Padel Out may seek the reasonable cost of repairing or replacing damaged property.

Customers must behave respectfully and responsibly while using Padel Out.

The following are not permitted:

• Abusive, threatening or intimidating behaviour;
• Violence or harassment;
• Serious disruption of other customers’ use of the facilities;
• Deliberate or reckless damage;
• Fraudulent activity;
• Unsafe use of facilities or equipment;
• Failure to follow reasonable staff instructions; or
• Other conduct that materially affects the safety, security or enjoyment of customers or staff.

Where reasonably necessary, Padel Out may refuse entry, ask a customer to leave, suspend access, cancel future participation or take other proportionate action.

Where a booking or membership is cancelled because of serious misconduct or a serious breach of these Terms, any refund will be considered in accordance with applicable law and the circumstances of the case.

Padel Out aims to provide an accessible and welcoming environment.

Customers who require reasonable adjustments or accessibility support are encouraged to contact Padel Out before their visit or activity so that their requirements can be discussed where reasonably possible.

Padel Out may take photographs and videos during events, tournaments, classes and other activities.

Where identifiable customer images are used for marketing or promotional purposes, Padel Out will obtain appropriate consent or permission where required.

Customers should refer to Padel Out’s Privacy Policy for further information about photography, video, personal data and related rights.

CCTV and security cameras may operate at Padel Out.

CCTV may be used for purposes including:

• Safety and security;
• Prevention and detection of crime;
• Protection of customers, staff and visitors;
• Protection of Padel Out property; and
• Investigating incidents.

Access to CCTV footage will be restricted to authorised persons and may be disclosed to third parties where legally permitted or required.

Further information about CCTV and personal data is available in Padel Out’s Privacy Policy.

Padel Out may introduce AI-powered match recording, analysis or performance technology in the future.

If such technology is introduced, Padel Out may provide additional notices, consent requirements, privacy information or activity-specific terms before or when the technology is used.

Padel Out uses third-party platforms, including Playtomic for Padel bookings and memberships and Momence for Pilates bookings.

Customers may be required to accept the applicable third-party terms and policies when using those platforms.

Where Playtomic or Momence controls a particular payment, booking, cancellation, refund or account function, the applicable platform procedure and policy will apply.

Customers should contact the relevant platform first where a dispute specifically concerns its payment, booking, refund or technical system, while contacting Padel Out directly where the issue concerns Padel Out’s facilities, services or decisions.

Padel Out may offer discounts, promotional prices, competitions, vouchers or other promotional offers from time to time.

Promotional offers may be subject to separate terms, eligibility requirements, availability and expiry dates.

Padel Out may withdraw or change a promotional offer where reasonably necessary, provided this does not unlawfully affect a purchase or booking that has already been agreed.

Padel Out retains ownership of its name, logo, branding, website content, photographs, graphics, designs and other intellectual property unless otherwise stated.

Customers must not reproduce, modify, distribute, commercially exploit or otherwise use Padel Out’s intellectual property without appropriate permission.

Customers may provide reviews, feedback, photographs or other content to Padel Out.

Where customers voluntarily provide content for publication or promotional use, Padel Out may use that content for legitimate business or marketing purposes where appropriate consent and applicable legal requirements have been satisfied.

Customers must not submit content that is unlawful, abusive, defamatory, discriminatory, misleading or infringes another person’s rights.

Padel Out aims to keep its website, online booking information and related services accurate and available.

However, online systems may occasionally be unavailable or affected by maintenance, technical problems, third-party services or circumstances outside Padel Out’s reasonable control.

Padel Out may update website content, service information, prices and availability from time to time.

Padel Out may temporarily close or restrict access to courts, the gym, café, Pilates areas or other facilities where reasonably necessary, including for:

• Maintenance;
• Repairs;
• Private events;
• Emergencies;
• Safety reasons;
• Operational requirements;
• Utility or technical failures; or
• Circumstances beyond Padel Out’s reasonable control.

Where a paid booking or activity is cancelled by Padel Out because of such circumstances, Padel Out will consider an appropriate refund, alternative arrangement or other remedy, subject to the applicable booking terms and applicable law.

Padel Out may also introduce, remove, replace or change facilities, equipment, classes and services from time to time.

Padel Out will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including severe weather, fire, flood, power failure, major technical failure, government restrictions, public emergencies, or other events that could not reasonably have been prevented or avoided.

Where such circumstances affect a customer’s booking or purchase, Padel Out will act reasonably and in accordance with applicable law and the relevant booking or event terms.

Customers are encouraged to contact Padel Out as soon as possible if they have a complaint or concern.

Complaints may be submitted to:

support@padelout.co.uk

Please provide sufficient information for Padel Out to understand and investigate the matter.

Where the complaint concerns a third-party booking or payment system, Padel Out may direct the customer to the relevant platform where appropriate.

Nothing in these Terms is intended to exclude, restrict or limit any statutory rights or remedies that customers have under applicable UK consumer law.

In particular, nothing in these Terms limits liability or responsibility where the law does not permit such limitation.

Where applicable, goods supplied by Padel Out must comply with customers’ statutory rights, including requirements relating to description, quality and fitness for purpose. Services must be provided in accordance with applicable statutory standards.

Padel Out may update these Terms from time to time.

The latest version will be published through Padel Out’s website or otherwise made available to customers.

Where a material change affects an existing contractual arrangement, Padel Out will take reasonable steps to notify affected customers where appropriate.

Where a customer is required to accept updated Terms through a booking or membership platform, the updated version may apply from the time of acceptance, subject to applicable law.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary where legally permitted, and the remaining provisions will continue to apply.

These Terms, together with any applicable booking conditions, event-specific terms, membership conditions, waivers, policies and information presented to the customer at the time of purchase or booking, form the applicable agreement between Padel Out and the customer concerning the relevant service.

Where a specific booking, event or membership term conflicts with a general provision of these Terms, the specific term will apply to the extent of the conflict.

These Terms are governed by the laws of England and Wales.

Subject to any mandatory rights a customer may have under applicable law, the courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms or the use of Padel Out’s services.

Customers who are consumers may also have mandatory legal rights relating to jurisdiction that cannot be excluded by these Terms.

Customers are considered to have accepted these Terms when they:

• Make a booking;
• Purchase a Padel Out membership;
• Purchase a product;
• Attend or use Padel Out’s facilities;
• Participate in a Padel Out activity or event; or
• Otherwise use Padel Out’s services where these Terms have been made available to them.

Customers are responsible for ensuring that members of their booking group comply with these Terms.

Padel Out
1 Mercer Street, Preston, PR1 4LQ, United Kingdom
Email: support@padelout.co.uk