Welcome to Padel Out.

Padel Out (“Padel Out”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:

• visit our website at https://padelout.co.uk/;
• contact us through our website;
• subscribe to our newsletter or marketing communications;
• book or use our padel courts and facilities;
• become a member;
• participate in coaching, classes, Pilates, gym, wellness or other activities;
• use our booking services or associated applications;
• purchase products or services from us; or
• otherwise interact with Padel Out.

Please read this Privacy Policy carefully so that you understand how we handle your personal data.

Padel Out is a padel, fitness, wellness and performance facility based in Preston, United Kingdom.

Contact details

Padel Out
1 Mercer Street
Preston
PR1 4LQ
United Kingdom

Email: support@padelout.co.uk

If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details above.

Depending on how you interact with Padel Out, we may collect different categories of personal information.

3.1 Information you provide directly

This may include:

• full name;
• email address;
• telephone number;
• postal or billing address;
• account or membership information;
• booking information;
• information provided through our contact forms;
• information provided when subscribing to our newsletter;
• information relating to your preferences;
• information relating to coaching, classes or memberships;
• customer service communications; and
• other information you voluntarily provide to us.

3.2 Booking and membership information

When you book a court, class, coaching session, Pilates session, membership or another service, we may process information such as:

• booking date and time;
• selected facility or service;
• membership status;
• booking history;
• participant information;
• cancellation information;
• payment status; and
• information required to administer your booking.

Padel Out currently directs customers to Playtomic for court booking. Where booking or payment is handled by Playtomic or another third-party provider, that provider may process your personal information under its own privacy policy and terms.

3.3 Payment information

When you purchase products or services, payment may be processed through third-party payment or booking providers.

Where payment is processed by a third party, we generally do not need to receive or store your complete payment-card details.

We may receive information necessary to confirm and administer the transaction, such as:

• transaction reference;
• payment status;
• amount paid;
• date of payment; and
• limited payment-related information.

You should review the privacy policy of the relevant payment or booking provider for information about how it handles your payment data.

3.4 Information collected automatically

When you visit our website, certain technical information may be collected automatically, depending on the technologies and services active on the website.

This may include:

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• approximate location derived from technical information;
• referring website;
• date and time of access;
• website interaction information; and
• technical information relating to website performance and security.

We may use your personal data for purposes including:

• providing and administering our services;
• processing bookings and memberships;
• managing your account;
• processing payments and transactions;
• providing customer support;
• communicating with you about bookings, memberships and services;
• responding to enquiries;
• managing coaching, classes and other activities;
• administering access to our facilities;
• improving our website, services and customer experience;
• maintaining website and service security;
• preventing fraud, misuse or other unlawful activity;
• sending service-related communications;
• sending marketing communications where permitted by law;
• administering competitions, promotions or events;
• complying with legal and regulatory obligations; and
• establishing, exercising or defending legal claims.

Where UK data protection law applies, we will process your personal data only where we have a lawful basis to do so.

Depending on the circumstances, this may include:

Contract

We may need to process your information to provide services you have requested, including memberships, bookings, coaching and other services.

Legal obligation

We may process information where necessary to comply with legal, regulatory, accounting or other statutory obligations.

Legitimate interests

We may process personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Examples may include:

• operating and improving our website;
• administering our services;
• maintaining security;
• preventing fraud or misuse;
• managing customer relationships; and
• protecting our legal rights.

Consent

Where required, we may ask for your consent before processing your personal data, such as for certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

We may send you marketing communications about Padel Out, including information about:

• memberships;
• court bookings;
• coaching;
• classes;
• Pilates;
• gym and wellness services;
• events;
• promotions;
• products; and
• other services that may be relevant to you.

We will only send marketing communications where permitted by applicable law.

You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us at support@padelout.co.uk.

Please note that opting out of marketing communications will not necessarily stop essential service communications, such as booking confirmations, membership notices or important operational messages.

Our website provides an option to subscribe to the Padel Out newsletter.

If you subscribe, we may collect your email address and use it to send you newsletters, announcements, promotions and other communications in accordance with applicable law.

You can unsubscribe at any time.

Our website may use cookies and similar technologies.

Cookies are small files placed on your device when you visit a website. They may be used to:

• make the website function correctly;
• remember preferences;
• maintain security;
• understand how visitors use the website;
• improve website performance;
• measure website traffic; and
• support marketing or advertising activities where applicable.

Some cookies may be essential for the operation of the website, while others may be optional.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can also manage cookies through your browser settings.

If we use third-party analytics, advertising or other tracking technologies, additional information about those technologies may be provided through our cookie notice or cookie-management tool.

Padel Out uses Playtomic as part of its court-booking experience.

When you use Playtomic to find, book or pay for a Padel Out court, certain personal information may be processed by Playtomic.

This may include information necessary to create or manage your booking, identify the participant, process payment and provide the relevant service.

Playtomic operates as a separate third-party service and may have its own privacy policy and terms.

We recommend reviewing Playtomic’s privacy documentation before using its services.

Padel Out offers AI-powered match recording and performance technology.

This technology may capture and process video recordings of activity taking place on or around the padel courts and may provide features such as:

• match replay;
• performance analysis;
• positioning analysis;
• heatmaps;
• match highlights;
• performance information; and
• shareable video clips.

Where such technology processes personal data, Padel Out will take reasonable steps to ensure that the processing is carried out lawfully and transparently.

Depending on how the technology is operated, recordings or related information may be processed by third-party technology providers acting on our behalf or independently.

We may provide additional notices at the facility or within the relevant service explaining how match recording operates.

If you have questions about match recording or wish to exercise applicable data protection rights in relation to it, please contact us.

We may share personal data where necessary to operate Padel Out and provide our services.

This may include sharing information with:

• booking and scheduling providers;
• payment processors;
• IT and technology providers;
• website hosting providers;
• email and communication providers;
• customer support providers;
• analytics providers;
• security and fraud-prevention providers;
• professional advisers;
• insurers;
• legal or regulatory authorities where required; and
• other service providers who process information on our behalf.

We do not sell your personal data to third parties.

Where we use third-party service providers to process personal data on our behalf, we will take appropriate steps to ensure that suitable contractual and security protections are in place where required by law.

We may disclose personal information where we believe it is reasonably necessary to:

• comply with a legal obligation;
• comply with a court order or legal process;
• respond to lawful requests from public authorities;
• protect our rights or property;
• investigate suspected fraud or unlawful activity;
• protect the safety of our customers, employees or others; or
• establish, exercise or defend legal claims.

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

This may include using an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism.

14. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure; and
• destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account information and devices.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

• provide our services;
• maintain business and financial records;
• resolve disputes;
• enforce agreements;
• comply with legal obligations; and
• establish, exercise or defend legal claims.

Different categories of information may be retained for different periods.

When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.

Depending on the circumstances and applicable law, you may have rights including:

• the right to request access to your personal data;
• the right to request correction of inaccurate or incomplete information;
• the right to request deletion of your personal data;
• the right to request restriction of processing;
• the right to object to certain processing;
• the right to data portability;
• the right to withdraw consent where processing is based on consent; and
• rights relating to automated decision-making and profiling where applicable.

These rights are subject to certain legal conditions and exemptions.

To exercise a right, please contact us at:

support@padelout.co.uk

We may need to verify your identity before responding to a request.

Our services may include junior coaching and activities for younger players.

Where children use our services, we will handle their personal information in accordance with applicable data protection law.

Where appropriate, we may require a parent or guardian to provide consent or otherwise act on behalf of a child.

We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

From time to time, Padel Out may take photographs or video recordings at our facilities, events, tournaments, classes or promotional activities.

Where we use identifiable images of individuals for promotional or marketing purposes, we will take appropriate steps to ensure that the use is lawful and, where required, obtain appropriate permission or consent.

If you have concerns about an image or recording in which you appear, please contact us.

Our website may contain links to or integrations with third-party websites, applications and services.

These may include booking platforms, payment providers, social media services and other external services.

We are not responsible for the privacy practices of third-party websites or services.

When you leave our website or interact directly with a third-party service, that provider’s own privacy policy may apply.

We may update this Privacy Policy from time to time to reflect:

• changes to our services;
• changes to our technology;
• changes to our business;
• changes to applicable laws or regulations; or
• changes to how we process personal information.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically.

If you have a concern about how we have handled your personal data, please contact us first so that we have an opportunity to address your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

Information about the ICO and how to make a complaint is available on the ICO’s official website.

If you have any questions, requests or concerns about this Privacy Policy or the way we process your personal information, please contact us:

Padel Out
1 Mercer Street
Preston
PR1 4LQ
United Kingdom

Email: support@padelout.co.uk

Website: https://padelout.co.uk/

Last Updated: 9 September 2026